We want to make your shopping experience with Wildwood Lane as enjoyable and easy as possible, so our shipping methods and policies have been designed to get your order to you as quickly and efficiently as possible.

Please ensure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend your items. 

We do aim to ship your items as soon as possible but we are unable to ship on weekends or public holidays, and as such any orders placed on a Friday afternoon, Saturday or Sunday will be dispatched the following Monday.

Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will of course provide you with all the necessary information to make your claim.