Returns and Exchanges Policy


We want to make your shopping experience as seamless and as enjoyable as possible.  

Exchange/Returns Policy

We make every effort to make sure our product descriptions are as detailed as possible. If you have a question about sizing then please feel free to contact us at  hello@wildwoodlane.co.nz prior to making your purchase. If you are unsure then we suggest you size up as it is certain your little one will continue to grow!

If you have purchased in the incorrect size we are more than happy to offer a size exchange for you if we have the stock available or you will be issued with store credit. 

For any returns or exchanges due to change of mind, the purchased items must be undamaged, unworn, unwashed or otherwise unused condition with all original labels intact. All items must be returned within 14 days at the buyers expense and will be exchanged for store credit.

Please email us at hello@wildwoodlane.co.nz to let us know you would like to make a return.

 

Sale Items - Discounted products 

There are no returns on sale items unless they are found to be faulty. All sales for clearance and discounted stock are final and no exchanges will be processed. 

 

Faulty items

In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email at hello@wildwoodlane.co.nz

If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock), exchange or credit once we have received the returned item. Wildwood Lane will cover the cost of return shipping.